https://help.ayaneo.com/ 2026-04-27T23:59:20+00:00 https://help.ayaneo.com/ https://help.ayaneo.com/lib/tpl/argon/images/favicon.ico text/html 2022-01-18T15:24:56+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.ayaneo.com/doku.php?id=ayaneo:after-sales_and_warranty_related_questions:ayaneo_after-sales_service_process&rev=1642519496&do=diff Contact customer service to send back the machine, and the machine will be inspected after receiving it. After the after-sales inspection, if it is repaired under warranty, it will directly enter the repair operation process; after the after-sales inspection, if it is repaired outside the warranty (including but not limited to man-made damage, water ingress, breakage, hardware changes, etc.), after-sales will contact customer service, by After the customer service contacts the user to make up th… text/html 2022-01-18T15:25:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.ayaneo.com/doku.php?id=ayaneo:after-sales_and_warranty_related_questions:ayaneo_s_warranty_policy&rev=1642519516&do=diff AYANEO series handhelds provide a 1-year warranty maintenance service, which will take effect from the date of receipt by the user. In case of non-human damage performance failure, after confirmation by the AYANEO Technical Testing Center, the maintenance service will be handled for the user. Peripheral accessories, such as rocker caps, tempered films, storage bag grips and other consumables do not participate in the one-year warranty. text/html 2022-01-18T15:25:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.ayaneo.com/doku.php?id=ayaneo:after-sales_and_warranty_related_questions:definition_of_ayaneo_after-sales_service&rev=1642519506&do=diff If there is a hardware failure on the AYA Neo handheld, you can directly contact customer service for after-sales; if there is a software problem, users can first seek help from enthusiastic friends and administrators text/html 2022-01-18T15:26:08+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.ayaneo.com/doku.php?id=ayaneo:after-sales_and_warranty_related_questions:how_long_is_the_maintenance_period_for_ayaneo_handhelds&rev=1642519568&do=diff AYANEO series handhelds provide a 1-year warranty maintenance service, which will take effect from the date of receipt by the user. In case of non-human damage performance failure, after confirmation by the AYANEO Technical Testing Center, the maintenance service will be handled for the user. Peripheral accessories, such as rocker caps, tempered films, storage bag grips and other consumables do not participate in the one-year warranty. text/html 2022-01-18T15:25:42+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.ayaneo.com/doku.php?id=ayaneo:after-sales_and_warranty_related_questions:is_the_warranty_available_after_disassembling_the_machine_by_yourself&rev=1642519542&do=diff No warranty (for the following reasons): 1) Exceed the validity period of the Three Guarantees; 2) No warranty card, invoice or warranty card does not match the invoice information; 3) Damage caused by human causes; 4) Damage caused by irresistible factors; text/html 2022-01-18T15:25:30+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.ayaneo.com/doku.php?id=ayaneo:after-sales_and_warranty_related_questions:is_the_warranty_available_after_replacing_the_hard_drive&rev=1642519530&do=diff No warranty (for the following reasons): 1) Exceed the validity period of the Three Guarantees; 2) No warranty card, invoice or warranty card does not match the invoice information; 3) Damage caused by human causes; 4) Damage caused by irresistible factors; text/html 2022-01-18T15:25:56+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.ayaneo.com/doku.php?id=ayaneo:after-sales_and_warranty_related_questions:is_there_a_warranty_after_replacing_the_ssd&rev=1642519556&do=diff No warranty (for the following reasons): 1) Exceed the validity period of the Three Guarantees; 2) No warranty card, invoice or warranty card does not match the invoice information; 3) Damage caused by human causes; 4) Damage caused by irresistible factors; text/html 2022-01-18T15:24:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.ayaneo.com/doku.php?id=ayaneo:after-sales_and_warranty_related_questions:time_required_for_after-sales_service&rev=1642519486&do=diff After the user's machine is sent back, the maintenance will be completed and sent back within 3-15 days after the after-sales sign. If the delay is caused by force majeure factors, the user will be notified . From the time of receipt to the date of delivery, the maintenance progress is unknown, please wait patiently. text/html 2022-01-18T15:26:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.ayaneo.com/doku.php?id=ayaneo:after-sales_and_warranty_related_questions:what_happens_can_not_be_guaranteed&rev=1642519580&do=diff No warranty (for the following reasons): 1) Exceed the validity period of the Three Guarantees; 2) No warranty card, invoice or warranty card does not match the invoice information; 3) Damage caused by human causes; 4) Damage caused by irresistible factors; text/html 2022-01-18T15:24:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.ayaneo.com/doku.php?id=ayaneo:after-sales_and_warranty_related_questions:what_if_you_need_to_change_your_address_after_the_package_has_been_dispatched&rev=1642519446&do=diff 1) Please contact DHL to modify the delivery address by yourself; 2) Pay a handling fee of $:20 and modify the delivery address. text/html 2022-01-18T15:24:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.ayaneo.com/doku.php?id=ayaneo:after-sales_and_warranty_related_questions:what_should_i_do_if_the_ayaneo_product_is_lost_after_being_sent_out&rev=1642519474&do=diff If the address on your waybill is the same as the order delivery address, AYANEO official will not be responsible for the loss, please contact the relevant logistics company for verification and inspection. text/html 2022-01-18T15:24:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.ayaneo.com/doku.php?id=ayaneo:after-sales_and_warranty_related_questions:what_should_i_do_if_the_package_is_damaged_or_the_hardware_is_damaged_after_receiving_the_product&rev=1642519454&do=diff AYANEO official staff will contact DHL for door-to-door pickup. After the package arrives at our company, we will issue a full refund (including your postage). text/html 2022-01-18T15:24:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.ayaneo.com/doku.php?id=ayaneo:after-sales_and_warranty_related_questions:what_should_you_do_if_you_receive_a_product_and_are_not_satisfied_or_meet_your_expectations&rev=1642519464&do=diff A full refund of the product is possible without disassembly and activation, but we will deduct all shipping costs from you.